Please read the following important terms and conditions before you buy anything on our site
Summary of some of your key rights if you are ordering for delivery to a UK address:
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving the food products we send you, in most cases, you can change your mind and get a full refund.
The Consumer Rights Act 2015 says food product must be as described, fit for purpose and of satisfactory quality. If the food product is faulty, then you can get a refund.
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit or call 03454 04 05 06.
The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.
This contract sets out:
your legal rights and responsibilities;
our legal rights and responsibilities; and
certain key information required by law.
In this contract:
We, us or our means Laura Hughes, trading as The Pregnancy Food Company; and
You or your means the person using our site to buy food product from us.
If you don't understand any of this contract and want to talk to us about it, please contact us by:
The Contact page on our website; and
Email to email@example.com.
If you buy food products on our site, you agree to be legally bound by this contract.
You may only buy food products from our site for non-business reasons. You may not buy our food products for commercial resale.
This contract is only available in English. No other languages will apply to this contract.
Information we give you
By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
see our product pages;
read the Confirmation Email (see clause 3.2.3); or
contact us by using the Contact page on our site or by email to firstname.lastname@example.org.
The key information we give you by law forms part of this contract (as though it is set out in full here).
If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
Ordering food products from us
Below, we set out how a legally binding contract between you and us is made.
You place an order on the site by means of our checkout process. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
When you place your order at the end of the online checkout process (when you click on the payment button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
We may contact you to say that we do not accept your order. This is typically for the following reasons:
the food product is unavailable;
we cannot authorise your payment;
we are unable to ship the food product to you;
you have ordered too many items of food product; or
there has been a mistake on the pricing or description of the food product.
We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
a legally binding contract will be in place between you and us; and
we will dispatch the food product to you.
If you are under the age of 18 you may not buy any food product from the site.
If you have any complaint about the food product, you should contact us by emailing email@example.com.
Right to cancel this contract
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day of receipt of the food product.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement by email. You can use the model cancellation form set out in the box below, but it is not obligatory.
To Laura Hughes trading as The Pregnancy Food Company:
I hereby give notice that I cancel my contract of sale of the following food product:
[insert details of food product],
Ordered on [insert date of order],
Name of consumer(s),
Address of consumer(s),
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any food product supplied, if the loss is the result of unnecessary handling by you – you should return the food product in wrapped, unused and otherwise re-saleable condition.
We will make the reimbursement without undue delay, and not later than:
14 days after the day we received back from you any food product supplied; or
(if earlier) 14 days after the day you provide evidence that you have returned the food product; or
if there were no food product supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
If you have received a food product and have changed your mind:
You shall send back the food product without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us.
You will be responsible for returning the food product to us.
You are only liable for any diminished value of the food product resulting from its being handled beyond what is necessary to establish the nature and characteristics of the food product.
We use independent contractors to deliver our food product. If you want to see your delivery options, visit our Delivery and Returns webpage before you place your order.
We only accept orders for delivery to the United Kingdom.
Every effort will be made to deliver the food product as soon as possible after your order has been accepted, and in any event within 30 days of your order. If we are unable to deliver the food product within 30 days of your order, we will inform you as soon as possible and you will be entitled to cancel the order and obtain a refund or credit for any sum that has been paid by you or debited from your credit card for the food product. We will not be liable for any loss or damage suffered by you through any delay in delivery.
If something happens which:
is outside of our control; and
affects the estimated date of delivery
we will let you have a revised estimated date for delivery of the food product.
Delivery of the food product will take place when we deliver it to the address that you gave to us when you placed your order.
Unless you and we agree otherwise, if we cannot deliver your food product within 30 days, we will:
let you know;
cancel your order; and
give you a refund.
If nobody is available to take delivery, please contact us using the contact details at the top of this page.
You are responsible for the food product when delivery has taken place. In other words, the risk in the food product passes to you when you take possession of the food product.
We use Stripe, a third party payment processor, to take payment and process any refunds. In the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
Your credit card or debit card will be charged when you click on the payment button during the payment process.
If your payment is not received by us and you have already received the food product, you:
must pay for the food product within 7 days; or
must return it to us as soon as possible.
If so, you must keep the food product in your possession, take reasonable care of it (including ensuring that you follow any instructions or manuals given with the food product) and not use it before you return it to us.
Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under Clauses 4 and 5.
The price of the food product:
is in pounds sterling (£)(GBP);
includes VAT at the applicable rate; and
does not include the cost of delivering the food product, which we will notify to you at the time you place your order.
We do not store payment card details.
Nature of the food product
The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the food product:
are of satisfactory quality;
are fit for purpose; and
match the description.
We must provide you with food product that comply with your legal rights.
The packaging of the food product may be different from that shown on the site.
While we try to make sure that:
All weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance of up to 3% in our sizes, weights and quantities in our food products.
The colours of our food product are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.
Our policy is to improve our food products continually, and so we reserve the right to make minor technical changes to the specification of the food product without affecting its function, quality or price.
Faulty food products
Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of your key rights. For more detailed information on your rights and what you should expect from us, please:
visit our webpage: Delivery and Returns;
contact us using the contact details at the top of this page; or
visit the Citizens Advice website or call 03454 04 05 06.
Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
Please contact us using the contact details at the top of this page, if you want:
us to replace the food product; or
End of the contract
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
Limit on our responsibility to you
Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any:
were not foreseeable to you and us when the contract was formed;
that were not caused by any breach on our part;
business losses; or
losses to non-consumers.
We will try to resolve any disputes with you quickly and efficiently.
If you are unhappy with:
the food product;
our service to you; or
any other matter
please contact us as soon as possible.
If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
let you know that we cannot settle the dispute with you; and
you may also use the online dispute resolution (ODR) platform to resolve the dispute with us. For more details, please visit the website on the ‘Your Europe’ portal: http://ec.europa.eu/consumers/odr/.
Subject to clause 12.5, these terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
You remain protected by any overriding mandatory provisions of law applicable to your purchase. Nothing in these terms is intended to affect any protection provided to you under any such law.
Third party rights
No one other than a party to this contract has any right to enforce any term of this contract